If you are running behind, please give us a courtesy call to let us know. Since we are an appointment-based business, tardiness will cut into your service time, so punctuality is important. If you are more than 15 minutes late to your appointment, it will be considered a no-show.

Sirona Wellness Spa sends a reservation confirmation email 24-hrs prior to the scheduled appointment. We require a 24-hr notice for any cancellations. If the appointment is canceled or rescheduled between 1 and 24-hrs before the session, 50% of the session price will be charged. In the event you are unable to make your appointment, and less than an hour's notice is given, the full price of the session will be charged to the account on file.

• Cancel or Reschedule your appointment with at least 24 hours notice: No Charge.

• Cancel or Reschedule your appointment between 1 and 24 hour notice: 50% of the full rate.

• No Call/No Show: If you cancel less than an hour before your scheduled time or do not show up for your appointment, you will be charged 100% of the session price.

• If you are late, your session may be shortened at no discount and will end at the original time your appointment time ended at. Please be sure to arrive a few minutes early to settle in and use the restroom. If you are more than 15 minutes late, your session will be considered a no-show.